Return & Refund Policy

At OUD AL ABYAD, we value your satisfaction and want you to feel confident in your purchase. We understand that fragrance is a personal choice, and sometimes it may not match your preference. We offer a hassle-free return option under the following conditions:

Usage Limit

Customers may open and test the perfume, but usage must not exceed 5% of the total content.

Condition of the Product

The perfume bottle, cap, spray mechanism, and original packaging (including box and any included accessories) must be intact and in original condition. The fragrance must be securely sealed before return to avoid leakage or damage in transit.

Return Request Timeline

Return requests must be made within 7 days of receiving the product.

Return Process

To initiate a return, please contact our customer support team at [your email/phone] with your order number and reason for return. We will provide you with the return shipping details. Customers are responsible for safe and secure return shipping.

Refunds

Once we receive and inspect the returned item to ensure it meets our return conditions, we will process your refund within 5–7 business days. Shipping charges are non-refundable.

Non-Returnable Items

Perfumes damaged due to misuse, excessive use (more than 5%), broken bottles, or missing packaging will not be eligible for return or refund. This policy ensures customer satisfaction while protecting the quality of our products.