At Oud Al Abyad, your satisfaction defines our success. In the rare event that you are not completely pleased, we offer a seamless return and exchange service within 7 days of receiving your exclusive order. Items must be in pristine, unused condition with original luxury packaging intact. Return shipping will be arranged at the customer’s expense. Customized, personalized, or opened fragrances are non-returnable. Each return request is handled by our dedicated customer care to ensure an effortless resolution.